Only the policyholder is entitled to access information from Members Online. The policyholder is the person that has applied for membership with Health Partners and agrees to the member declaration.
Members Online gives you access to information about your membership 24 hours a day, seven days a week, including:
You will also be able to access Newborn Support Program Information (Gold Hospital members only) and search for Extras providers, and HICAPS/HealthPoint providers.
Registration is simple and only takes a few minutes. All you need are the following details:
Only the policyholder may register for Members Online. If you are the spouse/partner or a dependant of the policyholder and are entering your personal details, your registration will be rejected.
You can login to Members Online by clicking the link on the Home Page. You will need to enter your Member Number and Password (issued upon registration) to access Members Online.
If you have forgotten your password, you will need to obtain a new one by going to the login page and clicking ‘Forgotten your password?’. You will need to confirm your membership number, date of birth and email address before a new password is sent to you via email.
Upon registering for Members Online you will receive an automatically generated password. If you would like to change your password at any point, simply click ‘Change your password’ on the left navigation menu.
If you are having trouble logging on, ensure your Member Number and Password are entered correctly. Don’t forget, your password is case sensitive and you do not need to include the leading zeroes of your membership number.
Please note that after five unsuccessful attempts you will be automatically locked out of Members Online. To reset your details please call Member Care on 1300 113 113 (8.00-8.00pm Monday to Friday, 9am – 1pm Saturdays).
Yes, just click on the 'Make a Payment' menu item on the left navigation menu. This will provide you with your online payment options.
Types of documents that you will receive include Cover Detail, Policy Change, Member Benefit and Private Health Information Statements.
Simply click on the ‘Your Contact Details’ menu item on the left navigation menu and select 'Communication Preferences'.
A maximum of 3 files/photos can be submitted per claim. Photos must be clearly legible and show the entire itemised receipt - including patient’s full name, provider's name and provider number, date of service, description of service (including any item numbers) and fee charged. If your claim does not include all these details or isn’t clearly legible, your claim will need to be resubmitted.
Please hold onto your itemised receipt until your claim has been paid.
Currently assessing your claim: Your claim is currently being assessed, and we will notify you when benefits have been paid. Most claims are assessed in three to five business days. Some claims may take longer to assess, depending on the nature of the claim and for those claims where additional information is required.
Received and logged: Your claim has been received and will soon be processed.
Verified: Your claim has been processed and you will received your benefits shortly.
Completed: Your claim has been finalised.
Claim Returned: Your claim has been returned to you, your hospital or your provider.
If you can’t find specific information, or are having trouble viewing something, please email us at ask@healthpartners.com.au or call us on 1300 113 113.
Yes, all data transferred through Members Online is secured by a 128 bit SSL. To view the security statement for healthpartners.com.au click here.
To view the Health Partners Privacy Policy click here.
1300 113 113
1300 113 113
